Thank you for choosing Nfoods. We are dedicated to ensuring a smooth and pleasant shopping experience for you. Please take a moment to review our Delivery and Exchange Policy below.
1. Shipping Information
Order Processing: All orders are processed within 1–2 business days. Please note that processing and shipping are conducted from Monday to Saturday, excluding public holidays.
Shipping Methods & Delivery Time: We offer standard shipping services across most regions. Domestic deliveries typically take 2–5 business days, while international deliveries may require 10–15 business days, depending on your location.
Shipping Charges: Shipping fees are calculated at checkout based on the delivery address and the weight or size of your order. Usually, shipping charges range between PKR 200–300 for smaller weight orders.
Tracking Your Order: After dispatch, you will receive an email containing your shipment’s tracking number to monitor delivery progress.
2. Address Accuracy
Please double-check your shipping details at the time of checkout. Nfoods is not responsible for any delays or issues arising from incorrect or incomplete shipping information provided by the customer.
3. Order Issues
If you receive a damaged, defective, or incorrect item, please inform us within 48 hours of receiving your order. Our team will assist you promptly to resolve the matter.
4. Returns and Exchanges
Return Eligibility: You may return items within 14 days of delivery, provided they are unused, unopened, and in their original condition and packaging.
Non-returnable Items: Perishable goods and items specifically marked as non-returnable are not eligible for return.
How to Initiate a Return: To begin the return process, please email us at info@nfoods.com.pk with your order number and reason for the return. Our customer support team will guide you through the next steps.
Refunds: Upon receiving and inspecting the returned item, we will initiate a refund to your Easypaisa or Jazzcash account, which you will mention in your return email. Refunds are processed within 2–3 business days after receiving the parcel.
5. Product Exchanges
If you would like to exchange an item for a different size or product, please contact our support team. Exchanges are subject to product availability, and additional shipping costs may apply.
6. Damaged or Defective Deliveries
Should your order arrive damaged or defective, please reach out to us immediately at info@nfoods.com.pk. We will either send a replacement or offer a full refund based on your preference.
7. Order Cancellations
You may cancel your order at any point before it is shipped. If you wish to cancel, please contact us as soon as possible. Once an order has been processed or dispatched, cancellation may no longer be possible.
8. Need Assistance?
If you have any questions or need further assistance regarding deliveries, returns, or exchanges, please get in touch with us at:
Email: info@nfoods.com.pk